TravelCart is an online marketplace connecting travellers with airport and travel service providers. You can discover, compare, and book a range of airport services through one convenient platform.

Does TravelCart provide the airport services directly?

TravelCart is a booking and distribution platform. The services are delivered by airport authority approved service providers at the respective airports.

Which airports does TravelCart operate at?

TravelCart currently lists services at selected airports, including Dubai (DXB), Abu Dhabi (AUH), Sharjah (SHJ), and Bengaluru (BLR). Available services vary by location, and our network continues to expand.

Can I book services for someone else?

You can arrange services for another traveller, provided you enter their correct details and any information required by the service provider.

Are airport services available for arrivals, departures, and transit?

Yes. Selected services are available for arrival, departure, and transit journeys. The options depend on the airport and service provider.

How do I make a booking?

Select your airport and service, enter the required travel details, review the price and service conditions, add to cart, and complete the booking process.

When will I receive my booking confirmation?

Booking confirmations are sent to the email address provided during booking. Please allow up to 24 hours for confirmation, as outlined in our Terms and Conditions. Your booking is confirmed once you receive our confirmation.

How far in advance should I book?

Advance booking requirements vary by service and provider. We recommend booking as early as possible to allow sufficient time for confirmation and coordination. Typically 24 hours prior to the service requirement date.

What information do I need to make a booking?

Depending on the service, you may need to provide the traveller's name, airport, journey date, flight number, contact details, and any special service requirements.

Can I change my booking details?

Please contact TravelCart as soon as possible if you need to change your booking. Amendments are subject to the service provider's conditions and availability. Our operations teams are available via WhatsApp, phone and email.

What happens if my flight is delayed or rescheduled?

Contact TravelCart as soon as you become aware of the change. We will coordinate with the service provider where possible. Changes to your service are subject to the provider's operational conditions.

What payment methods are accepted?

Available payment methods are displayed at checkout and may include debit or credit cards and other supported payment options.

Are the prices displayed on TravelCart final?

The applicable price, taxes, and any additional charges are shown during the booking process. Please review the final amount at checkout before completing payment.

Can I cancel my booking?

Cancellation policies vary by service and provider. Please review the applicable cancellation conditions before booking and contact TravelCart if you need assistance.

Am I eligible for a refund if I cancel?

Refund eligibility depends on the cancellation terms of your selected service. Approved refunds are generally returned through the original payment method.

What happens if I miss my booked service?

Failure to arrive for a confirmed service without prior cancellation may be treated as a no-show. No-show bookings are generally non-refundable unless the applicable service conditions state otherwise.

What is Meet & Assist?

Meet & Assist provides personalised airport assistance for arrivals, departures, or transit journeys. Depending on the package, it may include greeting, guidance through airport formalities, and assistance with airport navigation.

Fast Track provides access to designated priority lanes at participating airport checkpoints, where available. It helps reduce waiting times but does not eliminate mandatory airport procedures.

What is included in airport lounge access?

Lounge facilities may include comfortable seating, refreshments, Wi-Fi, and other amenities. Inclusions, operating hours, and access conditions vary by lounge.

Can I book chauffeur services with my airport assistance?

You can explore chauffeur transfers alongside other airport services. Availability and the ability to combine services depend on the airport and selected products.

What is a travel eSIM?

An eSIM is a digital SIM that allows compatible devices to access mobile data without replacing a physical SIM card. Coverage and activation requirements depend on the selected plan.

What is baggage tracking assistance?

Baggage tracking assistance provides support when checked baggage is delayed, lost, or mishandled. The level of assistance depends on the selected product and its conditions.

What happens if my flight is delayed?

TravelCart offers selected delay and disruption-related products. Benefits and eligibility depend on the specific product, so please review its terms before purchase.

How can I contact TravelCart?

You can reach us through the Contact page on our website or email contact@travelcart.co for booking-related assistance.

What should I do if I cannot locate my airport service representative?

Follow the meeting instructions provided in your booking confirmation. If you are unable to locate the representative, contact the designated service provider or TravelCart for assistance.

What should I do if I haven't received my confirmation?

Check your inbox and spam folder first. If you have not received confirmation within the stated timeframe, contact TravelCart with your booking and payment details.

How do I report a problem with a service?

Contact TravelCart with your booking reference, service details, and a description of the issue. We will review your concern and coordinate with the relevant service provider where appropriate.

Can travel agencies and corporate customers register with TravelCart?

Yes. Travel agencies and corporate customers can apply for a TravelCart B2B account to access airport services through our platform.

What are the benefits of a TravelCart B2B account?

Approved partners can access applicable B2B rates, explore services across multiple airports, and benefit from a streamlined booking process with supplier coordination managed through TravelCart.

How do I access B2B rates?

Submit your B2B registration application. Once your account has been reviewed and approved, you will receive access to the applicable rates through your account.

Can I register as an airport service provider?

Yes. Airport service providers interested in joining the TravelCart marketplace can submit an application through our supplier registration page.

Frequently Asked Questions

31 questions across 6 categories

Still have a question?

Our operations team is available via WhatsApp, phone and email.

Frequently Asked Questions

General & About TravelCart

What is TravelCart?

Does TravelCart provide the airport services directly?

Which airports does TravelCart operate at?

Can I book services for someone else?

Are airport services available for arrivals, departures, and transit?

Still have a question?

Frequently Asked Questions

General & About TravelCart

What is TravelCart?

Does TravelCart provide the airport services directly?

Which airports does TravelCart operate at?

Can I book services for someone else?

Are airport services available for arrivals, departures, and transit?

Still have a question?